anyone have idea to setup the published reports with user login credential?
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Is there any way to force the user login and view the "PUBLISHED" reports
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Is there any way to force the user login and view the "PUBLISHED" reports
HI All,
If a report is made public, this report is openly accessible on the internet.I want to make this published URL as more secured. Is there anyway to setup functionality to force the user login and view the "PUBLISHED" reports.
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Incident "Assigned To" metric by "State"
Hello,
I'm struggling with creating an incident metric definition that creates one record per Assignment Group per State. So, I need one metric instance record every time a State or Assignment Group changes -- for example:
INC Number--Queue---------State------------------Business Hours
INC0019876 SharePoint-----New-------------------1.1
INC0020302 Quality Mgmt--New-------------------0.5
INC0020302 Quality Mgmt--Active----------------11.6
INC0020325 SharePoint-----New-------------------2.2
INC0020325 SharePoint-----Active-----------------5.2
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First call resolution
Does anyone know the actual calculation for first call resolution, Is the out of box correct? What is the true definition, I am assuming it should be open and closed in the same time frame, but the report does not look like it reflects that. I found the metrics table that it goes by, but does not look like any real definitions there.
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How to get Incident_Metric data via SQL / ODBC?
We need to be able to pull in data which shows every single Assignment Group that has worked on an Incident
To do this we were directed to Reports section of Service Now and told to work with the 'Incident_Metric' view.
I was able to successfully setup a report to get the info we need on the web.
Here is what I have:
Type: List
Table: Incident Metric [incident_metric]
Group By: None
Selected Columns: Number(inc_number), Value
Filter: Definition IS Assignment Group
So this gets us what we need which is every ticket and the groups that it was assigned to from open to close.
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Creating a report number of times an article was attached to an Incident.
Is it possible to report on the number of times an article was used to resolved (attached) Incidents/Problems? I thought I had seen this as an OOB report, but apparently this is not the case. Any assistance is appreciated!
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Reporting against a Fiscal Year...Possible?
My manager approached me today requesting that I modify their custom gauges to report on a fiscal year as opposed to a standard calendar year. Is this possible? I've search around quite a bit but can't seem to find anything that would work (or I could wrap my head around). Is this possible with ServiceNow?
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First time Solution
The default report on First time Solution shows me how many cases falls under that category.
But if i want to compare it to the total amount of cases in the same report, how do you do that. What values are you grouping or sorting by?
My main goal is to create a report that reports on the SLA that currently is 80%
Thanks
Bo
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Incident Reporting Question
Hello,
Is it possible to create a Bar Chart off the Incident table that displays the following?
First bar: Count of Service Desk Incidents
Second bar: Count of all other Incidents (Incidents for all other Assignment Groups)
Thanks!
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I am looking for a solution to report on the number of times my Help Desk has updated incidents by analyst.
I am looking for a solution to report on the number of times my Help Desk has updated incidents by analyst.
The number of opened incidents and updated incident is use as part of performance measurements.
Up until recently I was using a simple report to capture all Incidents in a given time frame where an updates occurred on specific users.
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Is there anyway to Color certain fields just in Reports? for List Views
Is there anyway from a List view to make a field turn a different color? I updated the field I needed in the Chart Definition but that didn't do anything. You know like the Approval field is Yellow? My Cab Manager wants me to be able to Highlight Risk with Red / Yellow / Green and we also have a field that says True or False if it falls outside the Maintenance Window they want in Red in a List View for the Cab Report. I can't figure out how to do it or if it's even possible. Would be nice if columns were adjustable too in the future.
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Agent Utilization
Please share if anyone have an example for Agent Utilization Report
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Unknown Database Connector Error (Crystal Reports 2008)
Hello,
After successfully downloading and installing the ODBC driver (available from SN) that enables me to connect to our instance and after having successfully testing the connection via the ODBC driver through the Data Source Administrator application, I now receive an error when attempting to create a standard report using Crystal Reports 2008.
The Crystal Report error reads "Unknown Database Connector Error". Event viewer simply states that it wasn't able to retrieve information about the error. I've Googled the error, search EventID.net but came up empty handed.
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ServiceNow ODBC Driver on Window 2008 R2
HI
I am hoping that someone can share some light for me on this issue. I am trying to connect to ServiceNow repository via their ODBC Driver using linked server in SQLServer 2008 using Studio Mgmt tool. I was able to do so in my Window 7 machine, but not on Window 2008 server. ODBC testing was successful, but not the linked server in SQL. Any help is appreciated.
Thanks,
Pat
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Connection problems with Business Objects
Hello all - new user, so apologies if I've posted in the wrong section etc.
I'm trying to connect our SAP Business Objects install to our SN instance.
Using the official SN ODBC driver package I've created an ODBC & simple universe and created a one field query to start testing ("Active" field from "Change_Request" table).
In both the ODBC administrator and BO Universe designer the connection tests work successfully.
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Way to put prompts in reports?
I'd like to put reports out there that have prompts for user input, say on department. Is there a way to do this? I'm trying to avoid having end users futz with a filter, particularly on fields that aren't searchable.
Thanks!
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Way to put prompts in reports?
I'd like to put reports out there that have prompts for user input, say on department. Is there a way to do this? I'm trying to avoid having end users futz with a filter, particularly on fields that aren't searchable.
Thanks!
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Scheduled Report Didn't Include Attachment to All Recipients
I set up SN to email out a basic scheduled report that contained a single pdf attachment. The report is scheduled for 1 pm on Thursdays, there's no scripting, nothing in the body of the email. The report was scheduled to send to about 54 individual clients and 4 assignment groups.
However, some clients (including me) reported not receiving the attachment; just the email only, but other clients received the attachment with the email.
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Report Schedule Condition - CI Specific
Hello,
I'm trying to schedule an incident report based on the condition that a specific CI had an incident opened for that day. I'm having trouble adding the CI field to the condition due to the relationships. I set static date fields to make sure data returns.
Thanks in Advance for the help.
var startDate = "2013-08-04 19:00:00";
var endDate = "2013-09-15 19:00:00";
var ciName = "SP-APP"
var grInc = new GlideAggregate("incident");
grInc.addQuery('sys_created_on', ">=", startDate);
grInc.addQuery('sys_created_on', "<=", endDate);
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Scheduled Report - Insert Field Values in Body
Hello,
Is it possible to insert field values to the Body of a scheduled report. or text for that matter. I want one email that goes out when the scheduled report has incident tickets in it. But if there are no incidents for the day i wanted it to dynamically change the text to "There are no incidents for today".
Thanks In Advance.
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