Is there a way to insert data into the "Scheduled Email of Report" subject and body fields? I want for example to have a subject: "This is the monthly report for month [MMM]", where [MMM] is calculated based on current date.
Thank you
Michael Makris
Hi all,
I'm trying to embed the content of a report into a UI page I'm creating. I'm hoping to pass in a sys_id of the report and load its contents minus the filters and buttons found on top of the reports (the same display you'd get if you put the report's gauge on a homepage). Using the published report is not the kind of view I want to display because lists cannot be sorted or clicked.
New to Service-Now: Configured Discovery to populate our CMDB with server information.
Need to create a report that will generate a count of physical servers that we have.
Any help and insight would be helpful.
Thanks,
K
For reporting:
Reference fields do not have an operator of "is one of". We need to run for groupings of 20-30 department IDs and doing that many ORs is pretty awful.
Can an operator be added for Reference fields when creating conditions?
Thanks!
Hi,
How can we delete a gauge?
Thanks
Since we upgraded to Berlin Patch 9 the Pivot Report is not proper. Pivot Report from Metrics is calculating as 0 Seconds
I have created the following List report based on the task_survey_details view:
Task.Number, Taken by.Name, Task.Assigned To.Name, Task.Title, Question.Question, Response - Group by number
This creates a list of incidents (Number) which group the list of questions. So I have 3 rows for each incident because I have 3 questions on the survey. The result repeats the user information 3 times.
How can I change it so that I have all the information for an incident (user info and six answers) in one row?
I have a requirement to build a report on knowledge where the valid to date is greater than one year out, as we want to review all knowledge articles every year. In the numerous filter options, there is 'next year' (presumably next calendar year), 'a year ago', but nothing that's exactly what I need. Can options like this be added to the filters?
Thanks!
I've already found this in the wiki:
5.1 Excel
Date, Date-Time, and Time fields are all exported as their display values, displayed using a custom format instead of the system date format. Duration fields, however, export as the value stored in the database, which is an integer value of seconds.
The last part about duration fields in seconds is REALLY undesirable; customers are complaining that the report is useless. Is there a way to configure this to be something friendly like hours?
Thanks!
I like to ride my bicycle. In fact, I like to ride it well. I use an app on my iPhone called Strava to track how well I ride it. Using the magic of GPS, I can compare my times on certain stretches of road with all other Strava users. I am proud to say I am now the 385th fastest of 1,016 riders on Kearny Villa Road.
Anyone know how to change the chart labels on ServiceNow reports. There are some that default to True or False, or 0 and 1, and I need to give them something more intuitive, such as Active-Not Active or Opened-Reopened etc. Thanks
Hello,
Below is the link for base system reports.
http://wiki.servicenow.com/index.php?title=Base_System_Reports
I just want to know the release name of the same?
Also,is there anymore out of the box reports added ? If so,update the release name as well.
Thanks,
Ram
I have a report that shows the average technician competency.
In order to try and make this report fair for all the techs, i don't want an average displayed, before 10 or more surveys has been made on the individual technician.
How do i do that?
Hi,
We require a weekly SLA metrics report (Bar chart) which displays SLA data from Friday to Thursday every week.
X-axis should have something like a 'Week number'(for each week) and Y would be a count of SLAs met/breached.
The week number starts from a fixed date.
We created a simple report on task_sla table to group SLAs by their 'Start Date' with aggregation on the count of 'Has breached' flag.
The issue we have is when the SLA records are grouped, system groups information for 2-4 Weeks, 1-2 months etc.
Hello,
My company is using trend charts to track performance of help desk agents and we're finding the raw numbers provided by the "display grid" option to be far more useful than the charts themselves.
Is there any way to sort the grid by count and not by help desk agent first name? Please see attached image for an example.
Thanks!
Our Performance Analytics (formerly Mirror42) elearning has been on the Learning Center site for a couple of weeks now, and getting some great interest as well as generating some interesting questions and feedback. If you haven't taken time to review, please take a look and let us know what you think, and how you might use PA at your company.
http://community.servicenow.com/learning-center
/jon
I am trying to add the Requested For field to the list view in the My Work queue of Service Desk. I have enabled the List v2 plugin and Request Item records are not included as available fields. Request is included though. I have also attempted to utilize the parent->requestedItem->requested for method but failed result. Is there a way to display the 'requested for' field for the requested item and task tables? Thanks
Hi Forum, I could use some assistance trying to create a report or metric that shows how long an incident is assigned to someone without being worked/touched in a specific queue. The scenario is that there are incidents that are assigned to someone for days on end without them doing any work on them. I would like to run a report on that Assignment Group that lists all members of that group and captures how many incidents as assigned to them and how long it's been since the incident was updated in hours or days. Any assistance or direction would be appreciated greatly.
James
I'm trying to export a report as XML from an application using the following URL:
https://demo013.service-now.com/sys_report_template.do?XML&jvar_report_i...
But it produces the following error:
error message="invalid table name" table_name="sys_report_template"
All other formats work fine, except for XML.
Working examples:
https://demo013.service-now.com/sys_report_template.do?CSV&jvar_report_i...
https://demo013.service-now.com/sys_report_template.do?PDF&jvar_report_i...
How to give knowledge role for all itil users in the system.
we have many users having itil roles, we want to give knowledge role to the all itil users at a time.
is there any other way can we give access to all users at a time instead of giving manually?