HI ,
I need your help to retreive all the survey information for a report.
Query to retreive all the Survey information including Survey questions, Survey responses for a Incident.
can you pls help.
Tx
Murthy
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Need query the Survey details of Incident
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Duration of group assignment
Hi,
I've managed to pull some metrics from the incident_metric table to show duration of assignment to each group for incidents. However I would like to include the metric for the last assignment of the incident to closure, at present If I assign the incident to three groups in turn and the third resolves the ticket I only see assignment duration metrics for the first two assignment as technically speaking the incident has not been reassigned.
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List of duplicate records
We are seeing duplicate names in our system; sometimes several of the same name. Not sure yet if they are coming from LDAP (coalesce on user_name) or another way. We would like to generate a list of all duplicate names in the system. How would I produce a list of names where the 'Name' field is the same in more than one record? I just want the records where the count is greater than 1.
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Change scale on a report
When creating a Bar report the vertical scale always starts with 0.
Does anyone know if and how that can be changed, I would like to have that changed so that one of my reports starts from 1 instead of 0
\Ferdi
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Reporting on tasks related to CI's based on their relationship to Business Services
I'm trying to report (list) on Tasks per Business Service. I would like to include both
- tasks that are directly associated with the specified Business Service
- tasks associated with CI's that are related to that Business Service.
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Shared reports but "Visible to" only shows "Me"
I am new to SN, so please forgive me if this is a silly question.
I would like to create shared reports for my team under the "View/Run" section under "Reports" on the left-hand menu. But when I try to create a new report, the "Visible to" field only shows "Me" with no other options available.
I have tried to search in the SN forum and I believe it is something only an administrator can do. Is that correct? If so, can someone point me to the right direction on how to do this?
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Audit Reporting
Hello,
I was wondering if anyone has configured a solution, or knows how to set up the following.
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Business Duration to show as HH:MM:SS and not Days
For reporting purposes, looking to pull the business duration for SLA-related reports and have the duration show as HH:MM:SS and NOT as DD:HH:MM:SS. Reason being is that SN rolls up 24 hours into 1 day whether the calculation is using a schedule or not and is causing some confusion.
For example a business elapsed (business duration) is calculating using the schedule 7-6 M-F and the business elapsed time is 1 day 8 hours 5 minutes (32 hours total). The incident was opened lated on Wednesday at 4:50pm, closed the next Monday at 3:56pm.
Wednesday – 1hr 10min left
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Module Creation Issue -- Reporting
Hello,
I am creating a new module called "My Closed Tickets" that will display a list of Closed/Resolved Incidents and Requested Items for a user. I am basing this report off the Task table. The issue I am having is I am not able to pull in the State field for the sc_req_item table. When I dot walk to that table, the State field is not selectable. I can, however, dot walk to the Incident State field and use that in my search criteria. I have attached a screenshot of what I am referring to.
Thanks!
Mark Didrikson
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download the ServiceNow repository data and load to a Oracle database via its ODBC driver
We have a need to get the repository data from ServiceNow host site to local for reporting purpose. I've installed the ODBC driver and test it successfully. I can view the data via MSExcel but I need to download the data and load to a Oracle database locally. It will eventually be a process run on regular basis.
Does anyone know what tool I can use? Or any idea what I can do?
thanks....
Pat
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Cross-table Reporting
Hello,
Anyone have any good resources/sites to learn about how to do cross-table reporting? I can't find anything on the wiki. Thanks.
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Need a report of Related Links for Linux servers
Hi All,
As per the attached snapshot. I am looking out for a report of all Linux servers with their File system information (Name, Capacity, Available space, Mountpoint) from the Related Links.
Does anyone know how to fetch that report from ServiceNow?
Kranti
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Timeline Report Requirement
My customer wishes to use timelines to view changes. I created a simple timeline which showed what changes are happening, and when.
So far so good.
Then they said that they wanted to see fixed change windows on the timeline. (e.g. when changes can not happen) .
Any idea how I would do this?
Thanks!
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Reports not viewed in the las 90 days
Hi,
At this moment we have almost 3,000 reports and we need to start to cleaning up. We want to erase the reports not viewed or accesed in the last 90 days. Is there a way to make a report of this?? thank you in advance for your response.
Best Regards,
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Database View to join tables sysapproval_approver and sc_req_item
Has anyone joined these tables sysapproval_approver and sc_req_item, and how?
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Report: modifying business duration or resolve time
I am interested in running a report that displays the amount of time for a ticket to be resolved - calculating the time from incident open to resolve.
I have a report that uses Business duration - but the business duration column calculates duration from open ticket to close ticket - which adds the 24 hours to allow the impacted user to reply or reopen the resolved ticket -
Is there a way to modify business duration to calculate time from incident open to incident resolve? As opposed to incident close?
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Change default columns selected for a new report
Good morning all,
Is there any way to change the default columns that are selected when you create a new report for a specific table?
For instance, if I create a new list report on the incident table, it automatically includes the category column. Is there a way to default new reports to not include that column and perhaps include other columns that are not currently included by default?
Thanks in advance for your assistance.
Belinda
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Filtering for rolling date range with MS Query
I have been developing an availability reporting dashboard in Excel that's data is housed in a series of other Excel documents. Originally, I was running my queries directly through ServiceNow, then exporting to Excel and saving and linking to those documents from the dashboard. Due to the number of individual reports that flow into this dashboard, updating and maintaining those raw data sets proved cumbersome and innefficient, so I decided to move my efforts away from the ServiceNow interface and work directly through Excel with the use of the ODBC driver.
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OPENQUERY and ORDER BY issue. Missing Entries
I am having an issue with getting accurate data using OPENQUERY against ServiceNow.
We have the ServiceNow server linked on our SQL database. I have an OpenQuery to pull data from the Incident table.
At the end of the query we have the following: ORDER BY opened_at DESC
I noticed that when we have the ORDER BY in the query the total number of entries returned is less than what there really is.
There were over 1000 less
So I removed all of the columns that the query is pulling in and just left Incident ID and the ORDER BY. I got the correct # of entries returned.
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Reports and Dashboards migration
Want to confirm whether custom reports and custom gauges created from reports can be migrated through Update Sets.
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